Issues with access to OneUSG, GeorgiaFIrst, etc.
Investigating - Information Technology (IT) is investigating issues with accessing OneUSG, GeorgiaFirst, and other services.
Nov 04, 2026 - 11:09 EST
Monitoring - The cause of the issues was isolated and a remediation put in place. We are monitoring the performance of these applications.
Nov 03, 2026 - 17:48 EST
Update - We are continuing to investigate this issue.
Nov 03, 2026 - 11:32 EST
Investigating - Information Technology (IT) is investigating issues with accessing OneUSG, GeorgiaFirst, and other services,
Nov 03, 2026 - 11:31 EST

About This Site

Report an issue at: GGC Help Desk: helpdesk@ggc.edu or visit https://helpdesk.ggc.edu

Website (www.ggc.edu) Operational
Single Sign-on (SSO) Operational
Teaching & Learning Operational
MyCourses Operational
Kaltura Operational
Grizzly Den (Banner) Operational
DegreeWorks Operational
EAB Navigate Operational
LinkedIn Learning Operational
Grizzly Learning Path (Percipio) Operational
Turnitin Operational
SL&L/Via (Portfolio) Operational
CRM Recruit Operational
Classroom Technology Operational
Class Climate Operational
domains.ggc.edu Operational
ProctorU Operational
ExamSoft Operational
Barnes & Noble Operational
Respodus Lockdown Browser and Monitor Operational
Simple Syllabus Operational
Curriculum Operational
Panorama Operational
Qualtrics Operational
Element451 Operational
Network Operational
Wired Operational
Wireless (GGC Wifi, GGC Guest, & eduroam) Operational
VPN Operational
PeachNet Operational
Communication & Collaboration Tools Operational
Claw Mail Operational
Microsoft Teams Operational
Microsoft Office 365 Operational
Microsoft OneDrive / SharePoint Operational
LISTSERV Operational
Zoom Operational
Inside GGC Operational
Telephone Systems Operational
Office & Desk Phones Operational
Softphones Operational
Productivity Tools Operational
Device Management Operational
Printing & Scanning Operational
File Sharing Operational
Clickup.com Operational
NextGen Dynamic Forms Operational
TouchNet Operational
Nelnet Operational
GeorgiaFIRST PeopleSoft Financials Operational
OneUSG Connect (oneusgconnect.usg.edu) Operational
Help Desk Portal Operational
WordPress Operational
Claw Card Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System Maintenance This Weekend – Multiple Applications (Friday, November 6th) Nov 6, 2026 23:00 - Nov 7, 2026 07:00 EST

ITS (GGC’s Banner hosting provider) will perform Linux Operating System (OS) Patching Updates, beginning Friday.


Maintenance Window:
Starts: Friday, November 6, 2026, at 11:00 p.m.
Ends: Saturday, November 7, 2026, at 7:00 a.m.


During this time, the following services will be unavailable:
* Banner
* Degree Works
* GeorgiaFIRST Financials
* OneUSG Connect

We recommend planning accordingly and appreciate your patience as these important updates are completed.


If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Posted on Nov 02, 2026 - 14:35 EST

Degree Works Maintenance This Weekend (Saturday, November 7th) Nov 7, 2026 22:00 - Nov 8, 2026 04:00 EST

Ellucian (GGC’s Degree Works hosting provider) will perform Cloud Operating System (OS) Patching Updates, beginning Saturday night.


Maintenance Window:
Starts: Saturday, November 7, 2026, at 10:00 p.m.
Ends: Sunday, November 8, 2026, at 4:00 a.m.


During this time, the following service will be unavailable:
* Degree Works

We recommend planning accordingly and appreciate your patience as these important updates are completed.


If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Posted on Nov 02, 2026 - 14:37 EST

Nov 4, 2026

Unresolved incident: Issues with access to OneUSG, GeorgiaFIrst, etc..

Nov 3, 2026

Nov 2, 2026

OneUSG not available on campus
Resolved - The reported issues have resolved. We are awaiting an update from USG.
Nov 2, 15:57 EST
Investigating - We are currently investigating this issue.
Nov 2, 13:15 EST
catalog.ggc.edu currently unavailable.
Resolved - This incident has been resolved.
Nov 2, 15:50 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 2, 12:11 EST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Banner Upgrades (Friday)
Completed - The scheduled maintenance has been completed.
Oct 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 EDT
Scheduled - ITS (GGC’s Banner hosting provider) will perform Banner upgrades beginning Friday.

Maintenance Window:
Starts: Friday, October 30, 2026, at 6:00 p.m.
Ends: Saturday, October 31, 2026, at 7:00 a.m.

During this time, the following services will be unavailable:
* Banner Admin
* Banner Self-Service ("Grizzly Den")

We recommend planning accordingly and appreciate your patience as these important updates are completed.

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Oct 26, 10:16 EDT

Oct 30, 2026

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Scheduled Windows Operating System (OS) Maintenance affecting Banner
Completed - The scheduled maintenance has been completed.
Oct 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 23:00 EDT
Scheduled - GGC's Banner host will perform Windows Operating System (OS) maintenance Tuesday night, beginning at 11:00 PM.

Upgrade Window:
Starts: Tuesday October 27, 2026, at 11:00 p.m.
Ends: Wednesday, October 28, 2026, at 7:00 a.m.

During this time, Banner will be unavailable. We recommend planning accordingly and appreciate your patience as these important updates are completed.

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Oct 26, 10:15 EDT

Oct 27, 2026

Argos Server being upgraded tonight
Completed - Argos maintenance has been completed.
Oct 27, 23:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:41 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 27, 22:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:40 EDT
Scheduled - The Argos server will be offline for maintenance tonight. Reports will be unavailable during this time. The maintenance should be completed in less than hour.
Oct 27, 22:39 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

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